In today’s world, customer service alone can catapult organizations to incredible success or remorseful failure. In our new age of social media and citizen journalism, meeting expectations are a minimum. Companies simply cannot afford to have dissatisfied customers! Providing excellent customer service means delivering a service experience that goes well beyond the expectations of your clients enticing them to return for more.
Teresa Collins with the Virginia Tourism Corporation will lead this session. Topics will include:
o Benefits of excellent service
o Dealing with difficult customers
o Hospitality training
o Familiarization of attractions/sites
The session is FREE but advanced registration is required.
If you have questions or require additional information, please contact Wilma Pendleton, Patrick County Tourism Marketing Director at 276-693-2005.
